AI Experience

I help teams deploy AI that lasts.

8+ years across production ML, AI governance at scale, software & quality standards, and GenAI systems.

Overview

I’m an AI technical leader with 8+ years of experience building and scaling AI systems, from traditional ML systems to LLM-based and agentic systems. I have also a passion for software & AI quality where I have helped build, launch and scale AI quality & governance frameworks at org scale.

My work is at the intersection of scientific depth and engineering excellence: identifying the right modeling methods for the problem at hand, along with how to build, measure, monitor, and continuously improve AI systems across teams.

What I work on

  • GenAI systems: building and evaluating GenAI production applications at scale, with a focus in LLM-based agents.
  • ML Ops: Operational excellence including testing, retraining, monitoring and maintenance of production systems.
  • AI governance: launching AI governance frameworks that make AI systems more reliable, safer, and responsible.
  • AI quality & maturity: defining “what good looks like”, setting development standards, and enabling teams to improve over time.

Experience

Booking.com

Senior Machine Learning Scientist II

Aug 2023 to Present

Amsterdam, NL

Technical leader for the scientific aspects of AI Agents.

Generative AIAI AgentsLLM evaluation
  • Designed and built a system to power AI agents with Long Term Memory capabilities.
  • Researched and implemented test-time compute techniques for AI agents.
  • Wrote and promoted development guidelines for AI agents.
  • Co-designed and developed an evaluation framework for GenAI applications used to assess all the GenAI production systems across the org.
  • Built an in-house agentic Text-To-SQL system that helped to augment the knowledge base of a production LLM and improve the relevance of its context up to 50%.

Booking.com

Senior Machine Learning Scientist I

Jul 2021 to Aug 2023

Amsterdam, NL

Technical leader of Machine Learning Excellence, improving ML quality and standards across the organization.

ML qualityMLOpsMonitoring & ObservabilitySoftware Quality
  • Led ML excellence initiatives to improve quality and maintainability of ML systems. Supervised a working group with a team of 10+ ML scientists and engineers, including seniors and managers.
  • Supported the creation, launch and adoption of an AI Governance framework across the organization.
  • Reviewed, tested and supported the adoption of 3rd party AI governance tooling.
  • Built, launched and promoted an ML Quality & Maturity framework that helps practitioners deliver high-quality systems with less effort.
  • Documented and promoted ML best practices (e.g., CI/CD, retraining schemes, monitoring, fairness, ownership).

Booking.com

Machine Learning Scientist

Oct 2018 to Jul 2021

Amsterdam, NL

Built end-to-end ML systems in Customer Service ML, focusing on cost reduction, efficiency, and enhanced customer experience.

Production MLMLOpsML FairnessA/B testing
  • Built and productionized ML systems end-to-end (problem formulation → data pipelines → modeling → deployment → monitoring → retraining).
  • Led the development of ML Quality Guidelines & Best Practices in Customer Service ML, which resulted in significant increase of code quality (such as unit testing, unified code style) in the department’s Git repositories.
  • Led the research and development of an in-house Python library for bias detection & mitigation (ML Fairness).

Booking.com

Machine Learning Intern

Feb 2018 to Sep 2018

Amsterdam, NL

Started my ML journey at Booking.com, working on predicting customer loyalty using large-scale data.

InternshipBig dataSparkHadoopMachine LearningCustomer Loyalty
  • Delivered an end-to-end customer loyalty report and identified the main loyalty drivers that helped optimize workforce management.
  • Applied ML at scale using techniques such as Linear/Poisson Regression, Random Forest, Gradient Boosting Machines and frameworks like H2O and MLlib for distributed ML.
  • Extracted and manipulated data in the Hadoop ecosystem using Hive and Apache Spark.

Education

Vrije Universiteit Amsterdam

Master's degree, Business Analytics

Jan 2016 to Jan 2018

Amsterdam, NL

  • Interdisciplinary MSc combining data science, business optimization, and finance.
  • Focused on machine learning, deep learning, data mining, and applied optimization, translating business problems into measurable models.
  • Tools: Python/R, TensorFlow/Keras; Spark/Hive/SQL; MATLAB/VBA; LaTeX.

Aristotle University of Thessaloniki

Diploma, Electrical and Computer Engineering

Jan 2008 to Jan 2015

Thessaloniki, GR

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